AWARE · Support
Support
Updated October 12, 2026
Email us
Manage Premium
iOS Settings > your name > Subscriptions > AWARE. Apple handles billing and refunds.
Urgent help
AWARE support isn't a crisis service. In an emergency, call local emergency services. In the U.S., call or text 988.
Premium and purchases
Premium isn't showing after I paid
Open AWARE Premium in the app and tap Restore Purchases. It checks your Apple ID and doesn't charge you again. Make sure you're signed in with the same Apple ID you used to subscribe.
How do I cancel?
In iOS Settings, tap your name, then Subscriptions, then AWARE. Cancel at least 24 hours before your period or free trial ends to avoid the next charge. Premium stays on until the end of the time you've paid for. Deleting the app doesn't cancel the subscription.
Can I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
What does Premium include?
More and longer boundaries, longer focus sessions, every solfeggio Sound and the whole Grove. Free includes one boundary plus a nightly Sleep Boundary, 15-minute focus sessions and a free Tone of the Day. See the subscription terms.
Boundaries
A boundary isn't blocking an app
- Check that AWARE still has Screen Time access: iOS Settings > Screen Time, and allow AWARE if asked.
- Open the boundary in AWARE and confirm the apps, categories, or websites you chose are still selected, then save.
- Check its schedule (Always, Session, or Night) and the time window.
- Some protected system apps and functions can't be blocked by any Screen Time app. That's set by Apple.
How do I stop AWARE from blocking?
End the session, pause or delete the boundary in AWARE, or turn off AWARE's access in iOS Settings > Screen Time.
Reminders and sounds
Change reminders in AWARE's Settings. If they don't arrive, check iOS Settings > Notifications > AWARE and any Focus mode that might silence them. If a sound stops, tell us which tone, the session length, whether the phone was locked, and any headphones or speakers in use.
Your data
AWARE has no account. Your boundaries, history, and settings stay on your iPhone, and deleting AWARE removes them. For privacy questions or requests to access or delete information, email us. Read the full Privacy Policy.
Reporting a problem
Email awakenedleads369@gmail.com with:
- your iPhone model and iOS version
- the AWARE version (shown in AWARE's Settings)
- what you expected, what happened, and the steps that led there
- a screenshot if it helps
Please don't send passwords, Apple ID details, payment-card numbers, or health or other sensitive personal information.
Awakened Leads LLC · awakenedleads369@gmail.com